Effective Date: 1/1/2025
Welcome to MrHelpU! These Terms and Conditions ("Terms") govern your use of our mobile application and related services (collectively referred to as the “App” or “Services”), operated by MrHelpU (“we”, “our”, or “us”).
By accessing or using our App, you agree to be bound by these Terms. If you do not agree, please do not use the App.
1. Use of the App
- You must be at least 18 years of age to use the App.
- You agree to provide accurate and complete information during registration and service bookings.
- You are responsible for maintaining the confidentiality of your account and password.
2. Services Offered
- MrHelpU connects users with verified service professionals for home-related services such as cleaning, plumbing, electrical repairs, pest control, appliance servicing, etc.
- We act as a facilitator and do not directly provide the services.
- The final execution of services is the responsibility of the service provider.
3. Bookings and Cancellations
- Users can book services via the app based on availability and service area.
- Bookings can be rescheduled or cancelled based on our cancellation policy.
- Late cancellations may incur a fee.
4. Payments
- Payments can be made through online methods (UPI, cards, wallets) or cash (if supported).
- All online payments are processed securely via third-party gateways.
- You agree to pay all charges for services booked, including applicable taxes.
5. User Conduct
You agree not to:
- Use the App for illegal purposes
- Disrupt service operations
- Harass or harm service professionals
- Misrepresent your identity or intent
- Post or share offensive content
6. Service Quality and Liability
- We strive to offer reliable, high-quality services by verified professionals.
- However, MrHelpU is not responsible for delays, damages, losses, or poor service outcomes caused by service providers.
- If dissatisfied, users can contact support for resolution or refund (subject to review).
7. Intellectual Property
All content on the App, including logos, design, text, and graphics, is the property of MrHelpU and protected by applicable laws. You may not copy, modify, or distribute our content without prior written consent.
8. Termination
We reserve the right to suspend or terminate your access if:
- You violate these Terms
- Engage in fraudulent activity
- Abuse the platform or professionals
9. Limitation of Liability
To the maximum extent permitted by law, MrHelpU shall not be liable for any indirect, incidental, or consequential damages arising from your use of the App or services.
10. Changes to Terms
We may update these Terms at any time. Continued use of the App after changes are made constitutes acceptance of the revised Terms.
11. Governing Law
These Terms are governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in [Your City], India.
12. Contact Us
For any questions regarding these Terms:
Phone: +91-9800862026